Refund policy
REFUND, REPLACEMENT, AND RETURN POLICY
Made-to-Order Products
Most Global Grown products are created specifically after an order is placed. Because these products are made to order, we do not accept returns or exchanges for buyer's remorse, change of mind, or an incorrectly selected size, color, style, or product.
Please carefully review all product descriptions, sizing information, colors, and order details before completing your purchase.
Personalized Products
Personalized and custom-made products cannot be returned, exchanged, or refunded when the customer submitted incorrect information, including an incorrect name, spelling, date, photograph, message, size, color, or other personalization detail.
If Global Grown or its fulfillment partner makes an error that does not match the information submitted with the order, please contact us so we can review and correct the issue.
Damaged, Defective, Misprinted, or Incorrect Products
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact Global Grown at info@globalgrownshop.com within 30 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the entire product and the issue
- A photograph or video showing all affected items together when multiple products have the same problem
After reviewing the claim, Global Grown may provide an appropriate resolution, which may include a replacement or refund. Approval is not automatic and depends on the circumstances and supporting information provided.
Do Not Mail Products to Global Grown
Do not mail or return any product to Global Grown's business mailing address. Products sent without prior written authorization and specific return instructions will not be accepted or processed.
In most approved damage or manufacturing-error cases, the customer will not be required to return the affected product.
Exchanges
Global Grown does not offer exchanges for an incorrectly selected size, color, style, product, or personalization detail. Customers may place a new order for the desired item at their own expense.
Order Changes and Cancellations
Orders enter production quickly. Changes and cancellations are not guaranteed after an order is submitted. Once production has begun, an order generally cannot be changed or canceled.
Shipping Address Errors and Unsuccessful Delivery
Customers are responsible for entering a complete and accurate shipping address. Global Grown is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address submitted by the customer. If reshipping is available, the customer may be responsible for additional production and shipping charges.
Lost or Missing Packages
Customers should contact Global Grown promptly if tracking shows a delivery problem or if an order has not arrived. Claims for packages believed to be lost must be submitted within 30 days of the estimated delivery date. Global Grown will review the shipment information and available carrier records before determining the appropriate resolution.
Digital Products and Gift Cards
Digital products, downloadable products, and gift cards are non-returnable and non-refundable, except where otherwise required by law.
Refund Processing
If Global Grown approves a refund, it will be issued to the original payment method. Processing times may vary depending on the customer's bank or payment provider. Original shipping charges are not refundable unless the refund results from an approved fulfillment or shipping error.
Legal Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
Contact Us
For questions or order concerns, contact: info@globalgrownshop.com