FAQs

❓ What is your return policy?

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, items must be:

  • Unworn and unused

  • In original packaging

  • With tags attached

  • Accompanied by proof of purchase

❓ How do I start a return?

To start a return, please email us at:
📧 globalgrownshop@gmail.com

Once your return is approved, we’ll provide:

  • Return instructions

  • A return shipping label

👉 Please note: Items sent back without approval will not be accepted.

❓ Are there items that cannot be returned?

Yes, some items are non-returnable, including:

  • Personalized or custom-made items

  • Personal care products

  • Perishable goods

  • Sale items and gift cards

If you’re unsure, feel free to contact us before purchasing.

❓ What if my item arrives damaged or incorrect?

Please inspect your order upon arrival.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately at:
📧 globalgrownshop@gmail.com

We’ll make it right as quickly as possible.

❓ Do you offer exchanges?

We do not process direct exchanges.

The fastest way to get what you want is:

  1. Return the original item

  2. Place a new order once your return is approved

❓ How long does it take to receive my refund?

Once your return is received and inspected:

  • Approved refunds are issued to your original payment method

  • Processing time: up to 10 business days

👉 Banks may take additional time to post the refund.

❓ What if I haven’t received my refund yet?

If it’s been more than 15 business days since approval, contact us at:
📧 globalgrownshop@gmail.com

📦 Orders & Shipping

❓ How long does it take to process my order?

Orders are typically processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order has shipped.

❓ Are your products made to order?

Yes! All of our products are made to order, meaning each item is carefully crafted and often personalized just for you.

Once your order is placed, production begins—making your item truly unique and created with care every time.

❓ How long does shipping take?

Standard shipping typically takes 2–5 business days after processing.

👉 Total estimated delivery time: 3–7 business days

❓ Do you offer free shipping?

Yes! 🎉
We offer FREE standard shipping on orders over $70 within the United States.

❓ How can I track my order?

Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

❓ Do you ship internationally?

Yes! 🌍
We offer international shipping through our trusted fulfillment partners.

Shipping times and rates may vary depending on your location and selected shipping method. Any applicable customs fees or duties are the responsibility of the customer.

💻 Digital Products

❓ How do I receive my digital download?

After purchase, you’ll receive an email with instructions to download or access your digital product. No physical shipping is required.

🔄 Returns & Refunds

❓ What is your return policy?

We offer a 30-day return policy. Items must be unused, in original condition, with tags and packaging, and include proof of purchase.

❓ How do I start a return?

To start a return, contact us at:
📧 globalgrownshop@gmail.com

Once approved, we’ll send return instructions and a shipping label.

❓ Are there items that cannot be returned?

Yes. The following items are non-returnable:

  • Personalized or custom-made items

  • Personal care products

  • Sale items and gift cards

❓ Can I return or get a refund for personalized items?

Because our personalized products are made to order, they are non-returnable and non-refundable.

However, we will gladly make it right if:

  • Your item arrives damaged

  • There is an error on our end

  • You receive the wrong item

In these cases, we may offer a replacement or store credit.

“Personalized and made-to-order items are final sale and cannot be returned or refunded unless there is a defect or error on our part.”

❓ What if my item arrives damaged or incorrect?

Please inspect your order upon arrival. If there’s an issue, contact us immediately at:
📧 globalgrownshop@gmail.com
We’ll make it right.

❓ How long does it take to receive my refund?

Once your return is approved, refunds are issued within 10 business days to your original payment method.

📩 Support

❓ How can I contact Global Grown?

For any questions, feel free to reach out at:
📧 globalgrownshop@gmail.com

We’re happy to help!